Cabinets To Go

Good cabinets; horrible service. Ordered my customers cabinets before Thanksgiving. An agreed upon delivery of December 5 was established for me to pick them up at their store. After giving them the benefit of the doubt, I waited until December 10 to walk back into the storefront to ask where my cabinets were. Sales associate tells me the cabinets are set for delivery early to mid January of next year! In the meantime, my client is now going through an entire month without their owners bath (this includes the holidays with company staying in town with them). The sales associate continues this debacle by telling me “I” missed them getting onto the truck already for that week and they won’t be in the store until December 20. I sent an email to my specific CTG sales rep asking for SOME type of recognition of their screw up. Never received a response. Fast forward to the 20th… no notice (text or email or call) that cabinets are in. I walk into the storefront today (December 22) to find out the cabinets are there. Again… no apologies, no remorse, no reconciliation, no accommodations whatsoever. Cabinets To Go - Raleigh. Good enough products with competitive pricing, but don’t expect anything as far as acceptable service. Think I’ll pay just a bit more next time and get proper service and business practices.

Mary was awesome to work with at Cabinets To Go, Raleigh. She listened, offered suggestions and provided us with choices and layouts. She was patient and always professional. She kept us in the communication loop. The installation team, Bryan and Rusty, were awesome. They had attention to detail and cleaned the space each day before leaving!

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